Shipping policy

Processing Time
All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order ships.

Delivery Time
Orders are shipped from our international fulfillment partners. Standard delivery time is 7 to 15 business days, depending on your location and local customs processing. This is an estimate, not a guarantee — occasional delays can occur due to customs, weather, or carrier disruptions.

Shipping Costs
Shipping costs are calculated at checkout and clearly displayed before you confirm your order.

Order Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

Customs, Duties, and Taxes
Pulseon is not responsible for any customs fees, import duties, or taxes that may apply once your order arrives in your country. These charges, if any, are the responsibility of the customer.

Lost or Delayed Packages
If your order has not arrived within 20 business days of shipping confirmation, please contact us at support.pulseonn@gmail.com and we will investigate with the carrier.