Refund policy

30-Day Money-Back Guarantee
We want you to love your Pulseon smartwatch. If you're not satisfied, you may request a return or refund within 30 days of the delivery date.

Eligibility

• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (order number or receipt) is required.
• Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect.

How to Request a Return
Contact us at support.pulseonn@gmail.com with your order number and the reason for your return. We will provide return instructions within 2 business days.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund at no additional cost to you.

Non-Returnable Items
Items returned after 30 days, or items showing signs of use/damage not caused by a manufacturing defect, may not be eligible for a refund.